Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
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Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
2022 | 100% | 100% | 94.23% | 99.9% | 99.26% | 79% | 83.7% | C | 0 | 0 | 0.20 | 0.21 | 76% | 2 | 715 | 33310 | 1.52 | 0.80 | 9.00% | 9.33% | ||
2021 | 100% | 100% | 90.92% | 99.96% | 99.03% | 81 | 83.7% | C | 0 | 0 | 0.22 | 0.26 | 70 | 3 | 660 | 30457 | 1.49 | 0.86 | 9.00% | 9.84% | ||
2020 | 100% | 99.69% | 69.9% | 99.88% | 0.9943 | 81 | 85.7% | C | 0 | 0 | 0.20 | 0.27 | 73 | 3 | 675 | 30739 | 1.42 | 0.93 | 9.00% | 7.86% | ||
2019 | 100% | 100% | 98.16% | 100% | 99.88% | 79.90 | 85.7% | C | 0 | 0 | 0.48 | 0.45 | 85 | 3 | 731 | 32898 | 1.28 | 0.98 | 9.00% | 5.19% | ||
2018 | 99.53% | 99.51% | 97.88% | 100% | 99.72 | 79.9 | 85.6% | C | 0 | 0 | 0.70 | 0.31 | 100 | 3 | 710 | 31963 | 100% | 100 | 1.52 | 1.07 | 9.00% | 7.14% |